Digital Transformation

Development of Web Portal and Mobile App for Hydraulic Solutions Provider

The company is a prominent provider of hydraulic hose repair and maintenance services, catering to industries across New Zealand, Australia, Papua New Guinea, and the Pacific Islands. With a focus on innovation, they deliver high-quality hydraulic products, mobile repair facilities, comprehensive training, and a robust digital platform for managing inventory, customers, assets, and workflows. Their integrated approach bridges physical and digital operations, revolutionizing the hydraulic service industry.
Case Study

Challenges

A company identified the need for a centralized and user-friendly system to manage critical operations such as customer management, job card management, inventory tracking, and asset maintenance. Existing processes were fragmented, relying heavily on manual interventions and isolated tools.

Challenges and Requirements

  • Inefficient tracking of inventory across multiple locations, requiring a streamlined solution.
  • Limited visibility into workflows for job card and asset management, demanding enhanced transparency.
  • A lack of real-time synchronization between physical operations and digital workflows, necessitating robust integration.
  • Manual data entry leading to frequent errors and inefficiencies, highlighting the need for automation.
  • A web portal to enable administrators and managers to streamline and oversee operations efficiently.
  • A mobile app designed for field technicians to manage tasks and access relevant information in real-time.
  • Seamless integration between physical operations and digital systems to ensure synchronized workflows.
Case Study

Solution

To address operational challenges and enhance efficiency, a comprehensive web portal and mobile app were developed, collectively referred to as the solution hub.

  • Web Portal: Built using ReactJS for a responsive and dynamic user interface, with NodeJS managing backend workflows and integrations. Data is stored in MongoDB for flexibility and scalability, hosted on AWS for reliability and performance.
  • Mobile App: Developed as native apps for iOS (using Swift) and Android (using Java) to deliver optimal performance and compatibility.

  • Customer Management: Upload and manage customer data, configure pricing, labor, and discounts, and create customized workflows.
  • Job Card Management: Create, track, and manage job cards with audit trails and bulk upload capabilities.
  • Inventory Management: Real-time inventory tracking across multiple stock locations, ensuring accurate order histories.
  • Asset Management: Streamlined fault reporting and task assignment for faster repair turnaround times.
  • Hose Tag System: Smart tagging system for tracking hose assembly lifecycles, ensuring traceability and compliance.
  • Integration: Seamless synchronization between field operations and digital workflows, enabling field technicians to update tasks and inventory directly through the mobile app with real-time platform updates.

Hosted on AWS for high availability, reliability, and secure data storage. User authentication and data security were implemented using industry-leading best practices to protect sensitive information.

Case Study

Results

The implementation of a centralized web portal and mobile application has significantly enhanced operational efficiency, delivering measurable benefits.

The platform centralizes customer, inventory, job card, and asset management, reducing operational complexities and manual errors through automated workflows. Its scalable design supports business growth and evolving requirements.

Real-time data access via the mobile app enables field technicians to minimize downtime and improve task completion rates, while the web portal provides managers with complete operational visibility. Data-driven insights empower optimization of inventory and resource allocation.

Faster response times, transparent tracking of job progress, and better inventory availability have improved overall service quality and customer satisfaction.

A web portal and mobile app have streamlined hydraulic repair operations, integrating workflows and boosting customer satisfaction, positioning the organization for growth and industry leadership.

 
 
Case Study

Technology Stack