AGENTFORCE

Build and customize autonomous AI agents to support your employees and customers 24/7.

Services

Agentforce & Einstein

An Agentforce agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.

Our Expertise.

At Tranzevo, we’re at the forefront of the AI evolution, leading Agentforce pilots and delivering impactful solutions for our clients. With unmatched expertise in AI, bots, and digital channels, we’re Salesforce’s trusted partner, pushing boundaries for some of the most prominent brands worldwide.

  • Specialize in deploying and optimizing Salesforce's AI
  • Tailored AI agents aligned with your business workflows.
  • Over 50 successful AI implementations driving tangible results.
  • Comprehensive services from setup to ongoing optimization.
  • Leveraging Einstein AI for enhanced customer interactions.
  • Adapting AI technologies to keep your business ahead of the curve.
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AgentForce

Agentforce Capabilities

Agents for All Business Functions

 Build and deploy Service, Sales, Marketing, and Custom Agents that are tailored to handle specific tasks and interactions across your business.

Seamless Integration with Salesforce

Connect your agents with Salesforce’s ecosystem, including Service Cloud, Sales Cloud, Marketing Cloud, and other business-critical applications.

Actionable Insights with Einstein Analytics

Integrate Agentforce with Einstein Analytics to gain actionable insights from customer interactions, improving decision-making and customer service.

Multi-Channel Interaction

 Extend the power of Agentforce across multiple channels, including chat, email, voice, and social media, providing consistent customer experiences.

Autonomous Task Execution

Automate end-to-end processes like case management, lead qualification, service requests, and more—reducing manual effort and human error.

Natural Language Processing (NLP)

Advanced NLP capabilities allow agents to understand and respond to customer inquiries in a natural, conversational manner.

24/7 AI-Driven Support

Enable round-the-clock support with AI-powered agents that handle inquiries and tasks at any time, increasing availability and reducing wait times.

Self-Learning Capabilities

As agents interact with customers and collect data, they improve their performance over time, becoming more efficient at understanding and resolving issues.

Agentforce

Implementation Process

Our implementation process ensures seamless adoption of Agentforce tailored to your needs. From initial consultation to designing custom AI agents and integrating them with Salesforce, we prioritize alignment with your business goals. A pilot program validates performance, while comprehensive training equips your teams for success. Post-deployment, we provide ongoing optimization and support to ensure your solution evolves with your business. Experience a smooth transition to AI-powered efficiency with our end-to-end approach.

With continuous monitoring and enhancements, we ensure your AI agents remain effective and future-ready. Experience a smooth transition to AI-powered efficiency with our end-to-end approach

We work closely with your team to understand your business objectives and define key use cases for Agentforce implementation.

Design and develop custom AI agents tailored to handle specific business tasks, from customer service to sales and marketing automation.

Seamlessly integrate Agentforce with your Salesforce environment to ensure data flows smoothly and agents can access necessary resources and customer insights.

Launch a pilot to test agent performance in real-world scenarios, gather feedback, and fine-tune the agents to align with business goals.

Provide training for your teams to ensure they’re fully equipped to work with Agentforce and maximize its potential.

 Deploy the solution across your organization, ensuring agents are optimized and integrated into all relevant systems.

 Continuously monitor the performance of your agents, applying updates, optimizations, and enhancements to improve their effectiveness and adapt to changing business needs.

Ongoing support and maintenance to address any issues, ensure stability, and make improvements as your business evolves.

AgentForce

Business Impact

Cost-Effective Operations

Reduce operational costs by minimizing the need for manual intervention, freeing up resources for more strategic initiatives.

Improved Customer Experience

By delivering fast, accurate, and personalized responses, Agentforce helps to increase customer satisfaction and loyalty.

Faster Task Completion

Automate repetitive tasks, reducing the time it takes to handle service requests, sales inquiries, and internal processes.

Increased Revenue Opportunities

Sales agents powered by Agentforce can identify upsell/cross-sell opportunities, automate lead follow-ups, and close deals faster.

Improved Employee Productivity

Free up employees from routine tasks, allowing them to focus on more complex, value-added activities, leading to better employee morale and retention.
AgentForce

Agentforce FAQ

Salesforce Agentforce is an advanced platform for building autonomous AI agents, empowering businesses to handle essential tasks without human intervention. It’s designed to streamline operations by automating task completion in real time.

Agentforce combines Generative AI, automation, and data to get real work done—not just produce information. We’re excited about its potential to transform operations, increasing self-service capabilities and overall efficiency by over 40%.

Agentforce makes it easy to interact with bots, but building an effective bot goes beyond just technology. Crafting successful autonomous agents requires a blend of science and creativity. AI may understand conversations, but it still needs guidance in delivering relevant interactions. The right SI can set up guardrails, prioritize training, and ensure a smooth user experience by aligning the bot’s interactions with your unique goals.

Copilot was Salesforce’s first venture into AI-driven assistance tools, primarily designed for employee support by retrieving data and aiding simple tasks. It helps employees better serve customers by enhancing human-to-human interactions. In contrast, Agentforce comprises specialized agents—such as Service Agents and Sales Agents—that perform specific tasks autonomously, executing actions directly. Copilot’s ROI is indirect through increased productivity, whereas Agentforce offers direct ROI by handling tasks accurately and swiftly.

Yes! Salesforce Agentforce is live and fully functional. Our team has actively participated in exclusive Agentforce pilot programs, and we’re seeing promising results across our customer projects. Salesforce’s commitment is clear through their Agent library and Dreamforce announcements—they’re all in, making Agentforce a powerful AI product for enterprises.

Choose an integrated platform and commit. Many companies face tech debt due to fragmented systems. A single platform that evolves with AI advancements and connects seamlessly to your data is essential. While standalone AI solutions can deliver short-term gains, true growth demands a cohesive, adaptable platform that supports long-term innovation.

Why Choose us

  • Customized tools built to meet your unique business goals.
  • Focused and disciplined with an emphasis on trust, integrity, expertise, and service
  • Customized tools built to meet your unique business goals.
  • Fast and efficient implementation for quick results.
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