Service Cloud

Your Result-Driven Salesforce Partner

Services

Salesforce Service Cloud

Service Cloud, a cloud-based customer service platform integral to the Salesforce CRM ecosystem, accelerates and optimizes customer support for businesses. It provides access to a comprehensive knowledge base, community forums, and live chat capabilities, facilitating swift resolution of customer issues. Additionally, Service Cloud Services feature a self-service portal empowering customers to find answers independently, thereby reducing reliance on direct customer service contact. By enhancing customer service operations, Service Cloud enables businesses to achieve higher customer satisfaction levels and improve overall business outcomes.

Our Expertise.

At Tranzevo, we harness the power of Salesforce Service Cloud to optimize and elevate customer support experiences. Our tailored solutions enable businesses to provide faster, smarter support and improve customer satisfaction by transforming service operations with key features

  • Customization of Service Cycle Processes
  • Case , Omni-Channel and Knowledge Management
  • Einstein AI Service
  • Territory Management
  • Field service operations with Salesforce Field Service
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Service Cloud

Service Cloud Capabilities

Case Management

Enhance efficiency by seamlessly connecting customers with the right agents. With automated case routing, web-to-case, and email-to-case capabilities, cases are captured directly from customer interactions. Automate responses, prioritize cases, and ensure swift resolutions with customizable workflows and escalation rules that optimize every stage of the case lifecycle.

Knowledge Base

Provide your team with Salesforce’s robust Knowledge Base for swift access to critical information. Maintain a well-organized repository of articles that agents can quickly reference for accurate customer responses. Continuously improve support quality by evaluating article effectiveness, and extend these resources to customers via self-service portals for easy, independent issue resolution.

Einstein AI Service Offering

Harness the power of Salesforce Einstein AI to enhance customer loyalty and service efficiency. Enable agents to provide personalized recommendations, such as special offers or discounts, directly to the customer’s cart. Automate responses to frequent inquiries using Einstein chat, freeing up agents to handle more complex cases, and seamlessly escalate cases to specialized agents when needed.

Lightning Service Console

Empower agents with a unified workspace for efficient case handling. Through the Service Dashboard, agents access comprehensive customer profiles, transaction histories, and relevant knowledge articles in one place. This integrated view supports informed decisions and helps deliver personalized, reliable support, boosting both agent productivity and customer satisfaction.

 

Omni-Channel Support

Streamline case management by consolidating multiple communication channels—web, email, phone, live chat, and social media—into Service Cloud. Automatically route interactions to the most qualified agents based on predefined skills, availability, and workload criteria. Deliver seamless, multichannel support that allows customers to connect on their preferred platforms, while optimizing team productivity.

Service Cloud

Field Service

Service Cloud, a cloud-based customer service platform integral to the Salesforce CRM ecosystem, accelerates and optimizes customer support for businesses. It provides access to a comprehensive knowledge base, community forums, and live chat capabilities, facilitating swift resolution of customer issues. Additionally, Service Cloud Services feature a self-service portal empowering customers to find answers independently, thereby reducing reliance on direct customer service contact. By enhancing customer service operations, Service Cloud enables businesses to achieve higher customer satisfaction levels and improve overall business outcomes.

Features OfField Service

Service & Field Service

Business Impact

Increased Customer Satisfaction

Service Cloud enables faster response times, seamless multichannel support, and personalized service, all of which contribute to higher customer satisfaction and loyalty.

Enhanced Agent Productivity

By consolidating customer information, interaction history, and knowledge resources in one place, Service Cloud allows agents to resolve cases more efficiently, boosting productivity and reducing average handling time.

Reduced Operational Costs

Automated workflows, AI-driven case routing, and self-service options help minimize repetitive tasks and reduce the volume of direct service inquiries, cutting down on operational costs and resource use.

Data-Driven Decision-Making

Service Cloud’s reporting and analytics features allow businesses to monitor performance metrics, identify customer pain points, and make data-backed improvements, which can lead to optimized support processes and improved customer retention.

Why Choose us

  • Customized tools built to meet your unique business goals.
  • Focused and disciplined with an emphasis on trust, integrity, expertise, and service
  • Customized tools built to meet your unique business goals.
  • Fast and efficient implementation for quick results.
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