The company is a community-driven co-operative based in a regional area of New Zealand. It operates the local electricity distribution network and a state-of-the-art fibre optic communications network, delivering essential infrastructure services. With a strong commitment to supporting the community, the organization also runs a successful contracting business, offering services to both residents and businesses. The company prioritizes safe, reliable infrastructure, aiming to strengthen the local economy and enhance community well-being through innovative and efficient solutions.
A company needed a public-facing outage information website to enhance transparency and improve communication with customers. The primary goal was to display real-time outage data on a user-friendly interface, allowing customers to quickly identify affected areas.
Outage Information Accessibility: The existing outage data, stored in a PostgreSQL database synchronized with Salesforce, was not easily accessible to customers. The solution required a way to present this data in real-time on a public-facing website.
Real-time Data Updates: The system needed to ensure that outage information was updated in real time, allowing customers to receive the latest information regarding affected areas as outages occurred.
Map-based Visualization: A primary requirement was to provide an intuitive, user-friendly map interface to visualize outages. The solution involved integrating Google Maps, with markers and polygons to highlight the specific areas impacted by outages.
API Integration: An API layer was essential to fetch and display outage data from the PostgreSQL database on the website, ensuring seamless data transfer and presentation to users in an efficient manner.
Tranzevo partnered with a leading utility provider to design and develop a robust outage information website. The solution provided real-time updates, a map-based visualization of outages, and seamless customer access to critical information.
This solution delivered a reliable, secure, and cost-efficient approach to Salesforce file storage and management.
The new website significantly enhanced the ability to communicate outage-related information to customers, improving both transparency and customer satisfaction.
The outage information website successfully bridged the gap between data storage and customer access, transforming how outage updates were communicated. Leveraging cutting-edge technology, the solution met immediate needs and positioned the organization for future growth and innovation.
